Cancellation Policy

Your esthetic treatments and service times are reserved especially for you. I value your business but ask that you respect the studio's scheduling policies. I understand that unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all clients, the following policies are honored:

All services require a credit card or gift certificate to guarantee time on the schedule. You will not be billed* unless there is a late cancellation or no-show.

A 24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment instead. If you are unable to give a 24 hour advance notice, you will be charged 50% of the full amount of your scheduled service/s. An invoice will be emailed to you stating the service charges/fees, your card will be billed or the equivalent amount will be deducted from gift certificates. This amount must be paid prior to scheduling your next appointment. Clients will be expected to pay the full price for the rescheduled appointment as the service fee does not carry over to any future appointments.

* As of 2/1/2025, Urban Skin Works has declined accepting credit/debit cards or any pre-filled gift/rebate cards at check-out, post service. The only caveats are purchasing services online after hours or cancellation/no-show billing. Upon checkout, clients have the option of paying via Venmo, Zelle or cash only.

When you schedule your appointment with Urban Skin Works, you are agreeing to these policies.

No-Shows Late Arrivals:

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for paying for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and arrive on time.

Cell Phones:

The studio kindly asks that you turn your cell phones to vibrate or "off" upon arrival. Also, please end your conversations before entering the studio as other therapy sessions may be underway and should not be disturbed. Kindly refrain from making calls immediately after your service as another client may be waiting for their scheduled appointment. By adhering to these requests, it will allow the studio  scheduling to flow easily and without interruption. Cell phone use may affect the length of your esthetic service. 

Product & Service Pricing:

Prices and service offerings are subject to change without advance notice. This may apply to retail products as well. Clients are encouraged to inquire about pricing and available services when booking your appointment. 

Gift Certificate Policy:

Gift certificates are available in any denomination and may be purchased in person, at the studio or by phone and picked up at a later time. Special arrangements may be made for mailing to a recipient based on the studio's approval. Unfortunately, the studio is unable to process returns or reimbursements on any payment transactions for certificate purchases. All sales are final. Urban Skin Works is not responsible for any lost or stolen certificates. Gift certificates may not be redeemed as cash and must be surrendered at the time of redemption. Purchased certificates never expire.

Treatment Series or Bundles:

The studio is unable to process any returns or reimbursements on any payment transactions on any esthetic treatment series or "bundles". All sales are final. The studio will, however, issue a studio credit or exchange of equal value.

Gratuity

Gratuities but are not included in the price of any service. Customary tipping for service providers is 15- 20% of your service total, however, it is at your complete discretion. Gratuities are never expected but always appreciated!

Studio Specials & Promotions:

Studio specials and promotions may not be used in combination with any other offer. Unpurchased promotional mini certificates or vouchers have an expiration and will not be accepted once expired. If you would like to receive notifications for studio specials and promotions, please contact the studio by visiting the "Contact Us" page or call/text directly. We would be happy to add you to our email contact list!

Checking In:

Please arrive 10 minutes prior to your appointment. This time will allow you to fill out necessary paperwork, refresh yourself and relax in order to enjoy the intent of your visit. Late arrivals will be accepted at the discretion of the service provider. Please see the "Late Arrival " section for details. The studio provides water, tea or coffee upon your request.

Children's Safety & Animals:

Children are welcome in the studio when receiving an esthetic service or accompanied and supervised by an adult. For safety reasons and liability purposes, children under 12 may not accompany you while you are receiving a service. The studio cannot assure their safety in a professional environment, please plan accordingly. In addition, the studio does not want to compromise the relaxation and tranquility of the environment for our other clients. 

For the comfort of your pets (including emotional support pets), please leave them at home. Only service animals are permitted in the studio as a registered and trained service dog, signal dog or guide dog to disabled persons.

Owners of service animals must accept full responsibility for the overall cleanliness, care, behavior and/or damages incurred by their animal while visiting the studio. Again, the studio does not want to disrupt the relaxation and tranquility of the environment for other clients. Thank you for your cooperation and understanding.  

Personal Belongings:

Please leave all jewelry and valuable items at home. Bringing them into the studio will be at your own risk. Urban Skin Works accepts no responsibility or liability for lost or misplaced items. 

Return Policy:

It is the studio's mission and goal to recommend and offer you the highest-quality skin and body care products to complement your services. In the event you are dissatisfied with any purchased retail items from Urban Skin Works, they may be exchanged or refunded within 14 days of purchase. Any returns must be accompanied by the original receipt and packaging, without exception.